Retirement Management

Your dedicated Property Manager will visit your development monthly to carry out a thorough site inspection, meet with your House Manager, and (by appointment) chat with any residents who would like to discuss factoring matters. These visits give us the chance to truly understand the needs of your community, address any concerns promptly, and ensure everything is running smoothly. Most importantly, they help us build and maintain strong, friendly relationships with homeowners and House Managers so you always know there’s a familiar, trusted face looking out for your home.

We believe that excellent communication is the cornerstone of great service and it is something we are truly passionate about. We understand how important it is for Homeowners to feel included in every aspect of their development’s management and that is why we make communication a priority in everything we do. Alongside regular contact with your Property Manager, we provide quarterly newsletters and detailed reports so you always know what works have been completed, scheduled, and how your development is being cared for. Our goal is simple: to ensure each Homeowner feels well-informed, respected and confident that their development is in safe hands. 

Many retirement developments have a House Manager who helps keep everything running smoothly day-to-day, while also creating a safe, welcoming, and secure environment for all residents and visitors. At Clan Property Management, we work closely with your House Manager, offering the support, training, resources, and guidance they need to carry out their role with ease. Our experienced team makes sure every task is completed to a high standard and recorded so you can simply relax and enjoy your home, knowing your community is always cared for.

At Clan Property Management, we know that finances can sometimes feel overwhelming—especially when it comes to the costs and budgets involved in managing your complex. That’s why we make transparency and clarity one of our top priorities. We believe you should always feel confident and informed about where your money is going.

Each year, we hold friendly, straightforward meetings with homeowners to talk through all account matters. These sessions are designed to be open, clear, and easy to follow giving you the chance to ask questions, share your thoughts, and feel fully comfortable before the accounts are finalised and audited. Our aim is to eliminate the stress, leaving you with peace of mind and full confidence in how your development is financially managed.

We actively encourage the use of trusted local contractors and welcome recommendations from Homeowners for suppliers you know and value. Supporting local businesses not only helps strengthen the community but also ensures that the services provided are familiar and reliable.

We feel strongly that Homeowners should have the autonomy to choose who carries out work in their development rather than being restricted to a fixed list of contractors dictated by the Factor. As long as the chosen supplier can provide the necessary health and safety and insurance documentation, we are more than happy to work alongside them to deliver the services your development requires. This flexible and collaborative approach gives you peace of mind while ensuring your development is cared for by people you trust.

We know how important it is for Homeowners to feel safe, secure, and supported at all times. That’s why we provide a 24/7 Emergency Response service, available 365 days a year, to give you and your loved ones complete peace of mind. In addition to the call monitoring systems already in place at many retirement developments, our emergency response facility means that help is always just a phone call away - day or night, weekday or weekend. Whether it’s an urgent property issue or a situation that needs immediate attention, you can rest assured that someone will be available to assist you right away. This round-the-clock support is part of our commitment to ensuring retirement living is not only comfortable, but also safe and worry-free.